■ Zafta-Link Net provides Remote IT Support Engineers for remote projects/positions from our clients on a global scale. We provide remote Help desk solutions catering Level 1, Level 2 and Level 3 supports via remote IT engineers covering all the IT skills set that you require. Remote IT Resources cover both on-call and online supports on any preferred shift timings that will suit you're working requirements.
■ Our remote agents can access and fix nearly any hardware devices, CISCO equipment, any computing platforms in case our client is down the street or halfway across the world, almost eradicating the need for on-site visits. By engaging skilled representative into a remote support, Zafta- Link Net reduces escalation rates, increase first contact resolution, and improve the end-user's experience. Key features for our remote support services are as follows:
• We have provided FTEs to major financial firms, semiconductor manufacturers, law firms and pharmaceutical companies in Milan, Paris, Dubai, Glasgow, Munich and Frankfurt.
• We have a large skill pool covering an entire spectrum of IT services.
• We have been successfully providing onsite and online resources globally for various levels of skill set on short notices.
• We manage to provide a qualified resource well before time usually within 3-4 days when it is requested in 7 days.